FAQs

Find quick and helpful answers to common questions.

My Account

Are notary services available?

Yes, notary services are available to Hawaii State FCU members only. Please note that notary services are on a walk-in basis.

What fees should I expect when using my credit union account?

Our fee schedule outlines any charges associated with account maintenance, transactions, overdrafts, and other services.

Where do I find my account number?

Your account number can be found either:

  • On your statements: Look on the right side of the black box containing the account name.
  • In Digital Banking: Under the left hand side under “Dashboard”, you can see a list of your accounts. Click into an account to find the account number under “Account Details”.

How can I reorder checks?

If you’re out of checks, you can easily order another box. Simply provide your account number and the Hawaii State FCU Routing Number: 321379041. Order checks here.

How do I set up Direct Deposit?

Direct Deposit is a free, safe, and convenient way to have your paycheck automatically deposited into your Hawaii State FCU checking or savings account.

To enroll, follow these steps:

  1. Download the Direct Deposit form and submit it to your payroll office.
  2. Or, contact your employer’s payroll or personnel office to check if Direct Deposit is available.
  3. Provide your employer with the Hawaii State FCU Routing Number: 321379041.

How much are wire transfers?

We charge $35 for outgoing domestic wire transfers. However, members who take advantage of our new Relationship Checking account will enjoy a fee of only $5. Learn more about our fee schedule.

What is Hawaii State FCU's routing number?

321379041

Hawaii State FCU’s ABA routing number is 321379041, the same for all branches. Use this 9-digit code along with your account number to set up direct deposit for your checking or savings account.

Digital Banking

Can I contact Hawaii State FCU through Digital Banking?

Yes, you can contact us through Digital Banking by simply logging into your Digital Banking account and click on “Start a Chat” under Support Hub icon-support hub
  or envelope icon (icon-envelope) for Secure Messages.

Chat services are secure and available:

  • Monday-Friday between 8:00 a.m. – 6:00 p.m. 
  • Saturday: 10:00 a.m. – 1:00 p.m.

Can I update my contact information online?

You may update your contact information by following the steps below:

  1. Log into digital banking
  2. Click on the user icon digital banking user icon
  3. Select “Profile” from the drop down
  4. Update your information
  5. Click “Save changes”

How long will my eStatement be available online?

Your eStatements will be available on Digital Banking for up to 18 months beginning from your eStatement enrollment date. If you need a statement prior to that, please contact us.

What are the advantages of Digital Banking?

  • Digital Banking is a convenient and secure way to manage your finances from the comfort of your home or on the go.
  • You can deposit a check, view account balances or pay bills without having to visit a branch.

What type of alerts/notifications can I set up?

You may choose among Push Notification, Email, and/or text. Multiple notification types can be selected at once.

  • Subscription 

    • Deposit Accounts
    • Credit Cards
    • Bill Pay

  • Security
  • Mobile

You may also view the history of alerts sent to you under Alert History.

Security and Fraud

How can businesses and employees stay secure?

  • Educate all employees on good cybersecurity practices.
  • Clear the internet browser’s cache before and after visiting websites.
  • Avoid employment offers that require using your personal account for business transactions.

How can I create strong and secure login credentials?

Use unique credentials that are not used on any other website or software. Avoid saving passwords on your computer.

How can I ensure my web browser is secure?

Always use the latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for the best online banking experience and security.

How can I protect my computer from cyber threats?

Install antivirus, anti-malware, and anti-spyware software. Consider using a firewall and ensure it is automatically updated by the vendor or manually updated as needed.

How do I report suspicious emails or scams?

If you received a suspicious email or scam, please forward it to our response team.

Please do not change the email subject line or copy in any way. You should delete the email immediately after sending it to us. Do not respond or click on any of the links found within a suspicious email message.

Should I share my login credentials with anyone?

No. Never share your login credentials, including user IDs, passwords, PIN numbers, dynamic tokens, or access codes. HSFCU employees cannot view your online account password and will never ask for it.

What online habits can help improve my security?

  • Limit unnecessary web surfing and email activity on computers used for Online Banking.
  • Be cautious when accessing Online Banking from public computers (e.g., hotels, libraries, coffee shops).
  • Always verify that you are using a secure session (https:// instead of http://) when accessing Online Banking.
  • Never leave your computer unattended while logged in, and always lock it when stepping away.

What should I do if someone asks me to move business funds through my personal account?

Be extremely cautious. If you receive such a request, report it immediately to local law enforcement, the FBI, or the Secret Service, as it may be part of a fraudulent scheme.

Where should I download the HSFCU Mobile App?

Only download the HSFCU Mobile App from trusted sources like the Apple App Store or Google Play Store. Avoid third-party websites.

Mortgage Loans

Can I pay off my mortgage early without penalties?

Many mortgages allow for early repayment without penalties, but some loans include prepayment penalties. It’s important to review your loan agreement or consult with your lender to understand the terms.

How does refinancing a mortgage work, and when should I consider it?

Refinancing involves taking out a new mortgage to replace your current one, usually to secure a lower interest rate, reduce monthly payments, or change the loan term. It can be beneficial when interest rates drop significantly or if your financial situation has improved.

How long does it take to get approved for a mortgage?

The mortgage approval process typically takes anywhere from 30 to 45 days, depending on factors like lender efficiency, the complexity of your financial situation, and the responsiveness of all parties involved.

How much do I need for a down payment?

Typically, down payments range from 3% to 20% of the home’s purchase price. Some loan programs, like FHA loans, allow for lower down payments, while putting down 20% or more can help you avoid private mortgage insurance (PMI).

What are closing costs, and how much should I expect to pay?

Closing costs are fees associated with finalizing the mortgage and purchasing the property. They typically range from 2% to 5% of the home’s purchase price and can include appraisal fees, title insurance, and attorney fees.

What credit score is required to qualify for a mortgage?

Most conventional loans require a minimum credit score of around 620, but higher scores can help you secure better interest rates. FHA loans may accept lower scores, sometimes as low as 500 with a larger down payment.

What is a mortgage?

A mortgage is a loan specifically used to purchase real estate, such as a home. The property itself serves as collateral for the loan, meaning the lender can take possession of the property if the borrower fails to make payments.

What is mortgage insurance, and do I need it?

Mortgage insurance protects the lender in case you default on the loan. If your down payment is less than 20%, lenders often require private mortgage insurance (PMI) for conventional loans or mortgage insurance premiums (MIP) for FHA loans.

What is the difference between a fixed-rate and an adjustable-rate mortgage (ARM)?

Fixed-Rate Mortgage: The interest rate remains constant throughout the life of the loan, providing predictable monthly payments.

Adjustable-Rate Mortgage (ARM): The interest rate may change periodically based on market conditions, which can result in varying monthly payments.

What is the mortgage pre-approval process?

Pre-approval involves a lender evaluating your financial situation, including income, credit history, and debt levels, to determine how much you’re eligible to borrow. It strengthens your position when making an offer on a home.

Home Equity Line of Credit

Can I pay off my HELOC early without penalties?

Many HELOCs allow for early repayment without penalties, but some may include prepayment fees. It’s essential to review your loan agreement or consult with your lender to understand the specific terms and conditions regarding early repayment.

How does a HELOC work?

Credit Limit: Based on the equity in your home, typically up to 85% of your home’s appraised value minus any outstanding mortgage balances.

Draw Period: Usually lasts 5 to 10 years, during which you can borrow funds as needed. You may only be required to make interest payments during this time.

Repayment Period: After the draw period ends, you enter the repayment phase, which typically lasts 10 to 20 years. During this time, you repay both principal and interest.

How is the credit limit for a HELOC determined?

The credit limit is based on:

  • Home’s Appraised Value: Current market value of your property.
  • Outstanding Mortgage Balance: Existing mortgage amount.
  • Lender’s Equity Requirement: Typically up to 85% of the home’s value minus the mortgage balance.

Example: If your home is valued at $300,000 and you owe $200,000 on your mortgage:
85% × $300,000 = $255,000
$255,000 − $200,000 = $55,000
Your HELOC credit limit could be up to $55,000.

What are the advantages of a HELOC?

Flexibility in Borrowing: Access funds as needed rather than receiving a lump sum.

Potential Tax Benefits: Interest paid on a HELOC may be tax-deductible if used for home improvements (consult a tax professional for specifics).

Lower Interest Rates: Typically lower than credit cards and unsecured loans since the loan is secured by your home.

What are the disadvantages of a HELOC?

Variable Interest Rates: Rates can increase, making repayments more expensive over time.

Risk of Foreclosure: Your home serves as collateral; failure to repay can result in foreclosure.

Potential for Overspending: Easy access to funds may lead to excessive borrowing and debt.

Fees and Costs: May include application fees, appraisal fees, and annual fees.

What are the eligibility requirements for a HELOC?

Home Equity: Sufficient equity in your property, generally at least 15-20%.

Credit Score: A good credit score, typically 620 or higher, though higher scores may secure better rates.

Income and Employment: Stable income and employment history to demonstrate repayment ability.

Debt-to-Income Ratio: Lenders assess this to ensure you can manage additional debt.

What are the key features of a HELOC?

Variable Interest Rates: Most HELOCs have variable rates that can change based on market conditions, often tied to the prime rate.

Flexibility: Borrowers can use funds for various purposes, such as home renovations, education expenses, debt consolidation, or unexpected emergencies.

Interest-Only Payments: During the draw period, some HELOCs allow you to make interest-only payments, which can lower initial monthly costs.

What can I use a HELOC for?

Common uses include:

  • Home Improvements: Renovations or repairs.
  • Debt Consolidation: Paying off high-interest debts.
  • Education Expenses: Tuition or other educational costs.
  • Emergency Expenses: Unexpected financial needs.
  • Large Purchases: Financing significant items like vehicles or appliances.

What is a HELOC?

A Home Equity Line of Credit (HELOC) is a revolving credit line secured by the equity in your home. Unlike a traditional loan where you receive a lump sum, a HELOC provides you with access to funds as needed, up to a predetermined credit limit.

What is the difference between a HELOC and a home equity loan?

  • HELOC:

    • Revolving Credit: Access funds as needed up to a credit limit.
    • Variable Interest Rates: Rates can fluctuate based on market conditions.
    • Flexible Repayment: May offer interest-only payments during the draw period.

  • Home Equity Loan:

    • Lump Sum: Receive a fixed amount upfront.
    • Fixed Interest Rates: Rates remain constant throughout the loan term.
    • Fixed Payments: Regular payments of both principal and interest.

Auto Loans

Can I pay off my auto loan early? Are there any penalties?

Yes, many lenders allow borrowers to pay off their auto loans early. Paying off your loan ahead of schedule can save you money on interest. However, some lenders may charge a prepayment penalty, which is a fee for paying off the loan early. It’s essential to:

  • Review Your Loan Agreement: Check for any clauses related to early repayment penalties.
  • Contact Your Lender: Confirm whether a prepayment penalty applies and understand the terms.
  • Calculate Savings: Ensure that paying early genuinely saves you money after accounting for any penalties.

How much can I borrow for an Auto Loan?

The amount you can borrow for an auto loan depends on several factors, including:

  • Your Creditworthiness: Better credit scores can qualify you for larger loan amounts.
  • Vehicle Price: Lenders typically finance up to a certain percentage of the vehicle’s value.
  • Down Payment: A higher down payment reduces the loan amount needed.
  • Income and Financial Stability: Lenders assess your ability to repay based on your income and existing debts.

What factors affect my Auto Loan approval and interest rate?

Credit Score: Higher credit scores generally qualify for lower interest rates.

Income and Employment History: Stable and sufficient income reassures lenders of your ability to repay.

Debt-to-Income Ratio: A lower ratio indicates better financial health.

Loan Term: Shorter loan terms typically have lower interest rates but higher monthly payments.

Down Payment: A larger down payment can reduce the loan amount and may secure a better interest rate.

Vehicle Type: New cars often come with better financing terms compared to used cars.

What is the typical interest rate for an Auto Loan?

Interest rates for auto loans vary based on several factors, including the borrower’s credit score, loan term, and whether the vehicle is new or used. As of 2025, typical interest rates might range approximately as follows (note that actual rates can vary):

  • Excellent Credit (750+): 2% – 4%
  • Good Credit (700-749): 4% – 6%
  • Fair Credit (650-699): 6% – 10%
  • Poor Credit (below 650): 10% and above

Credit Cards

Debit Card

Can I use my debit card internationally?

Yes, most debit cards can be used internationally at merchants and ATMs that accept major card networks like Visa or MasterCard. However, consider the following:

  • Foreign Transaction Fees: Some banks charge fees for international transactions or currency conversions.
  • Inform Your Bank: Notify your bank of your travel plans to prevent your card from being flagged for suspicious activity.
  • Exchange Rates: Be aware of the exchange rates applied to your transactions, as they can affect the total cost.
  • Acceptance: Not all debit cards are accepted everywhere, so it’s good to have an alternative payment method when traveling abroad.

How do I protect my debit card from fraud?

Keep Your PIN Secure: Do not share your Personal Identification Number (PIN) with anyone and avoid writing it down where others can see.

Monitor Account Activity: Regularly check your bank statements and online banking for any unauthorized transactions.

Use Secure ATMs: Prefer using ATMs in well-lit, secure locations to reduce the risk of skimming devices.

Enable Alerts: Set up account alerts to receive notifications of transactions in real-time.

Report Lost or Stolen Cards Immediately: If your debit card is lost or stolen, contact your bank right away to prevent unauthorized use.

How is a debit card different from a credit card?

Debit Card:

  • Direct Access to Funds: Linked to your bank account; transactions are funded by your available balance.
  • No Interest Charges: You’re using your own money, so there are no interest charges.
  • Spending Limits: Limited to the amount available in your account.
  • Impact on Credit Score: Typically does not affect your credit score.

Credit Card:

  • Borrowed Money: Allows you to borrow money up to a certain limit.
  • Interest Charges: Interest is charged on outstanding balances if not paid in full each month.
  • Higher Spending Limits: Generally offers higher spending limits based on your creditworthiness.
  • Impact on Credit Score: Responsible use can help build your credit score.

What should I do if my debit or credit card is lost or stolen?

If your debit or credit card is lost or stolen, or if you suspect fraud or identity theft, call us immediately for assistance. Our support lines are available 24/7.

Need additional assistance? You can schedule an appointment online for select services.

Term Share

Can I withdraw my funds before the end of the term?

While Term Share Accounts are designed for fixed-term investments, some providers may allow early withdrawals under certain conditions. However, this usually involves penalties or forfeiture of some returns. It’s important to understand the terms and conditions before committing.

How are the returns calculated and paid out?

Returns are typically based on the performance of the underlying shares or the managed portfolio. They may be paid out at the end of the term or reinvested, depending on the account structure. Some accounts offer periodic payouts, such as annually or semi-annually.

How does a Term Share Account differ from a regular savings account?

Investment Basis: Term Share Accounts invest in shares or equity instruments, whereas regular savings accounts typically earn interest based on a fixed rate.

Risk and Returns: Term Share Accounts have higher potential returns but come with higher risks due to market fluctuations. Savings accounts offer lower but more stable returns.

Term Commitment: Term Share Accounts require locking in funds for a specific period, while savings accounts usually offer greater liquidity.

How does a Term Share Account work?

When you open a Term Share Account, you agree to invest a set amount for a fixed period, such as 1, 3, or 5 years. During this term, your funds are invested in selected shares or a portfolio managed by the financial institution. At the end of the term, you receive your initial investment plus any returns earned from the share performance.

What are the benefits of a Term Share Account?

Potential for Higher Returns: Linked to the performance of shares, offering the possibility of greater gains than traditional savings accounts.

Fixed Term: Helps in disciplined saving and investment over a set period.

Diversification: Access to a diversified portfolio managed by professionals.

Predictable Contributions: Regular investment amounts can aid in financial planning.

What are the risks associated with a Term Share Account?

Market Risk: Returns depend on share performance, which can fluctuate, leading to potential losses.

Liquidity Risk: Funds are locked in for the term duration, and early withdrawal may incur penalties.

Management Fees: Some accounts may have fees that can affect overall returns.

What is a Term Share Account?

A Term Share Account is a financial product that allows account holders to invest a specific amount of money for a predetermined period (the term) in shares or equity-based instruments. It typically offers the potential for higher returns compared to regular savings accounts, based on the performance of the underlying shares.

Personal Loans

How do I get a better rate or loan term?

Work on improving your credit and pay down any existing debt.

Is a personal loan a good way to borrow money?

Personal loans are a good option if you have good credit, a reliable income source, and a specific financial goal.

What can I use a personal loan for?

Personal loans can be used for a variety of expenses such debt consolidation, home improvements like renovations and repairs, big life events like weddings or vacations, medical expenses, and more.

Roof & Renovation Loans

Careers

Can I apply for multiple jobs?

We encourage you to apply for the job(s) that you feel you are qualified for.  

How do I apply for a job? 

You may apply for a job through our Job Portal.  If you need any assistance during the application process, please contact Human Resources at (808) 447-8980.  

How should I prepare for an interview? 

Start by researching Hawaii State FCU and understand our mission, values, and what we do. Review the job description and familiarize yourself with key responsibilities and requirements for the role. Practice common interview questions, and prepare questions to ask the interviewer. And don’t forget to dress appropriately and be punctual.

What happens once I submit an application?  

After your application is submitted, it will be reviewed by our hiring team. If you meet the qualifications, you may be contacted for a phone screening or interview.

What is the onboarding process? 

Onboarding involves completing necessary paperwork and attending orientation sessions. You’ll also spend time getting acquainted with your new role and with your team.

What type of pre-employment testing is done by Hawaii State FCU? 

Our pre-employment process includes Substance Abuse and Drug and Alcohol Drug Testing in addition to background and employment history checks.  

When will you notify me about your decision? 

The timeline can vary if we have several candidates interviewing for the same role because we prefer to complete the entire round of interviews before making any decisions.  

Teacher Grants

How many grants will be awarded?

Approximately 80, however the exact number will be determined by the amount of grant money requested in individual applications and the number of applications received.

How will the grant recipients be selected?

Recipients will be selected based on their essay submissions. Applications will be reviewed in the order that they are received.

What information is needed from teachers?

Teachers are required to answer four questions (500 character limit for each answer):

  1. What are your classroom needs and why aren’t there existing funds to obtain them?
  2. What is your overall goal for these funds and how will it improve student learning?
  3. How are these funds being used as part of a critical need in order to deliver instruction?
  4. Teachers must also provide detailed information on the items to be purchased and their costs. Include tax and shipping in your estimate.

It is recommended to create and save your answers in a separate document prior to starting the application because you will not be able to save your work and return.

When is the application deadline?

You may submit your application online from now until Friday, April 4, 2025.

Who is eligible to apply?

Applicants must be a member of Hawaii State FCU and be currently employed in the Department of Education as a classroom teacher.

Applicants must not have received an Investing in Education grant within the last three years. Eligible application submissions are limited to one per teacher, per calendar year.

Helping you gain the financial confidence to achieve your dreams.

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Explore our Learning Center to build on your financial knowledge.

Browse our webinars, articles, or check out free online courses and access free individualized financial counseling.

Learn more about our free Credit Score Service available on Digital Banking to help take control of your financial future.