Use the form below for basic questions only. For specific account information, digital banking assistance or any debit or credit card inquiries, please call our Member Service Call Center or log in to Digital Banking and select “Support.”
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1. We will never contact you by email, telephone, mail or other type of correspondence and request your PIN, password, username, or other access code. If you are contacted by anyone asking for your PIN, password, username or other access code, you should refuse and immediately contact us. You may be the target of identity theft.
If you have an important message for us that is time-sensitive (for example, if you want to stop payment on a check or other information which requires prompt action), do not rely on e-mail, as we may not check our e-mail mail box regularly. Instead, please contact us at (808) 587-2700 (Oahu) or toll-free 1 (888) 586-1056 (Continental U.S. and Neighbor Islands); or go to your nearest branch office.
To report a lost or stolen ATM card (24/7 access), please call toll-free 1 (833) 933-1681.
For our Credit Card Customer Service (24/7 access), please call toll-free 1 (866) 820-6821.
As a reminder, never e-mail your account number, PIN, password, username, other access code, or social security number. E-mail is NOT SECURE.
Log in to Digital Banking and select “Support” to send a Secure Email or chat with a Member Service Call Center representative.
Log in to Digital Banking and select “Support” to send a Secure Email or chat with a Member Service Call Center representative.
Call us if your card is lost or stolen, or you suspect you’re a victim of fraud or identity theft.
Questions on your personal, auto or mortgage loan for questions on payments and statements or other miscellaneous servicing-related inquiries?
This includes 1098 reporting, pay off, title change, escrow adjustments, and insurance loss claims.
If you received a suspicious email or scam, please forward it to our response team.
Please do not change the email subject line or copy in any way. You should delete the email immediately after sending it to us. Do not respond or click on any of the links found within a suspicious email message.
Dear Members,
At Hawaii State FCU, we listen and we care. So, if there is something you’d like to share with us, just “Ask Andrew.” Your question will come directly to me. Hundreds of members have reached out over the years, and I’ve enjoyed being able to correspond with them. I look forward to hearing from you.
Sincerely,
Andrew Rosen
President & CEO
If you have questions specific to your account, contact the Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056), or login to Digital Banking and select “Support.”
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